Privacy policy

PRIVACY POLICY

We are Best Hellenic S.A., (hereafter referred to as “we”, “us”, and “our”). This policy does not cover our affiliates or other third parties through whom you may interact with us. This is a high-level summary to explain how we collect, processes, store and otherwise use information about you and your rights in relation to that information. For full information, please contact us at contact@besthellenic.gr.

COLLECTION
We collect information from customers or drivers during the process of reservation and rental transactions, or car sale transactions, such as name, address, driving license, credit card information etc.
We may collect information from you in a multitude of ways, including, but not limited to, phone calls, customer service contacts, websites, rental vehicles and other sources, including third party service providers and business partners.
We use “cookies” in our websites to collect statistical information about your use of our website.

PURPOSES

Information you provide will be used to provide you with the services you request.
We will use the contact information you provide to communicate with you to provide these services.
We may use your contact details to send you information about our products and services, where permitted by you.
We use the cookies information for our own statistical purposes and to enable us to help our customers by improving our websites performance and functionality

SHARING
We may provide your information to Authorities or designated third party service providers for the above purposes.
We do not share your information to unrelated third parties but may, only with your permission, safely share your information with third party partners for marketing purposes.
Your information may be transferred out of your country or region of residence to countries outside the EU for processing and storage in accordance with applicable law, the effective bi-country agreements and for the same purposes.

RETENTION & SECURITY
We use reasonable measures to safeguard Personal Data from theft, unauthorized use, disclosure, or modification.
We maintain appropriate physical, technical, procedural and electronic safeguards to protect your Personal Data.
We keep customer information for as long as necessary for the purpose for which it was collected, or as allowed or required by you or by law.
There are multiple reasons for collection and many applicable laws, so it is not practical to list applicable retention periods in this Policy.

YOUR RIGHTS
You have all the rights according the provisions of the EU 2016/679 Regulation and, generally, of the relative European and national legislation. Especially you have the right to access, review or update the Personal Data we hold about you.
In certain circumstances, you can also request rectification or erasure of your Personal Data, or reduction of our processing or object to certain processing activities.
We will try our best to accommodate your request and the exercise of your rights, but we reserve the right to impose certain restrictions and requirements according to the law.
Where we use consent as a basis for processing, you can always withdraw that consent.

QUESTIONS & CHANGES
If you have any questions or concerns about how we process your Personal Data, you may contact us at contact@besthellenic.gr.
We may modify this Policy at any time, but changes will not apply retroactively.
We will notify you on our website when we make material changes.
This Policy was last updated on May 24th, 2018.