Best Hellenic Rental Terms

Below you can read our rental terms & conditions.
For any question or concern don’t hesitate to contact us.

Our prices are Inclusive of fully Comprehensive Insurance

CAR RENTAL HERAKLION AIRPORT
RENTAL TERMS & CONDITIONS

 

Collision Damage Waiver Insurance (CDW)

You are covered against damages caused from Third Parties. Also, all vehicles are subject to liability and fully comprehensive automobile and property damage insurance (for third parties, up to 1.000.000 euro for persons and up to 1.000.000 euro for damaged properties).

Full Damage Waiver Insurance (FDW)

With FDW you are fully relieved from the responsibility for any damage on the body of the car. FDW Insurance also covers damages caused in an event of fire, of glass and/or window break, repairable tyres, and repairable engine damages.

Theft Protection (TPC)

In case the car is stolen, you are relieved from the responsibility.

Personal Accident Insurance (PAI)

In case of an accident, all passengers are covered for bodily injuries or death.

Free Kilometers

With Best Hellenic you are not charged for any kilometers driven.

Free Cancellation

You can cancel with no penalty up to 3 days before your rental begins for the Low Season, or up to 7 days for the High Season. In any other case (late cancellation/non-show) your deposit is not refundable.

Additional Driver

Each additional driver will cost 3 EUR per day, for a maximum of 3 additional drivers per car.

Taxes

Our prices include 24% VAT.

24 hours Road Service all over Crete

A 24/7 road assistance and service is provided all over the island.

Free Baby or Child Seat

The first seat for the young members of your family is free of charge. For each additional Baby/Child Seat a fee of 2,00 €/seat/day will be paid upon arrival. Child age and/or weight information is necessary, so we can provide the appropriate seat.

Delivery and Collection of the vehicle

We deliver and collect vehicles anywhere in Crete, including Airports, Ports and Hotels. Please note that delivery and/or collection in some areas have an additional fee. We kindly ask you to contact us first.

How we will meet you?

If you arrive by plane, our employees will wait for you at the meeting point (customs exit – just outside the arrivals hall), with a banner bearing your name as well as our company’s name.

In case you arrive by boat in Heraklion Port, our representative will meet you in front of the Passenger Terminal, with a banner bearing your name as well as our company’s name.

In case you have any trouble meeting with our staff, just call ✆ +30 2810 330 636 .

No additional charges on flight delays

We keep track of all changes that might occur in flight or boat arrivals, and we will be waiting to deliver you the car, even if your flight’s/boat’s arrival is delayed.

Cleaning and maintenance

All our vehicles are controlled prior to delivery, so you can be sure to collect a perfectly maintained and cleaned car.

Road Map of Crete / GPS Sat Nav

A fully detailed Road Map of Crete is provided free of charge for all rentals. In case you need a GPS Sat Nav unit, an supplement of 5 €/day will be charged, payable upon arrival.

Wifi

Stay connected at all times during your vacation in Crete with our Mobile Wifi service!

We will provide you with a Mobile Wifi Router, a charger, an adaptor, and a SIM card. The rental cost for is 6,00€/day (limit 500MB per day) for the duration of your car rental, for all groups where the service is not included. Please note that if your MB limit is not used, the remaining MB can not be transferred to the next day. In case any part or all the equipment is lost or damaged in any way, a fee of 60,00€ will be charged.

Car hire Crete Terms & Conditions

AGE REQUIREMENT

All drivers must be a minimum of 23 years of age for car groups A, B, C and 25 years minimum for all other groups.

DRIVER’S LICENSE

Drivers must have a valid license held for at least one year. An International Driving License is required by Greek Law for all renters that are not citizens of the European Community or who do not have a European Drivers permit. Driving License in characters not readable in English or Greek must be accompanied by an International Driving License. The original Driver’s License is necessary upon delivery. Photos and/or photocopies of the Driver’s License are not accepted, and we will be forced to cancel your reservation at your expense in case no original travel documents are provided.

TRAFFIC FINES AND/OR ADMINISTRATIVE SANCTIONS

All tickets and appended administrative sanctions resulting from any violation of the Greek Traffic law during rental period, are borne solely by the renter. Even if any administrative sanction is not disclosed to our company by the end of the rental period (contract), the violation will be charged to the renter.

FUEL

With Best Hellenic you have 2 options upon delivery:

Option 1: The vehicle is delivered with a certain amount of fuel (always marked on the car rental agreement), and the renter has to return the vehicle with the same level of petrol. In case your arrival is during the night (out of office hours), your vehicle will be delivered with at least half tank of petrol, so you will have be enough to drive anywhere in the island. In any case, our representative will be happy to guide you to the nearest petrol station.

Option 2: The renter is charged in advance for the cost of a full tank of fuel and the vehicle is delivered as such. Please note that this fee is non-refundable, so the car should then be returned with the tank as empty as possible.

RENTAL DURATION

Minimum rental period is 1 day. Up to one (1) hour delay in return is free of charge. The next 3 hours will be charged at 10 € per hour. For delay of 4 or more hours, one day rate will be charged.

INSURANCE

In the unfortunate event of an accident you should contact us immediately. An accident report from our Insurance Company should be signed for the renter to be covered. Without this report you will be fully responsible for the repairs. In any case, no unauthorized repairs should be made.

Please note that the insurance is valid and will cover you only for the period booked and indicated on your Car Rental Agreement. If you need to extend your rental period, you should call us in order to amend your Car Rental Agreement. Depending on the extension, an extra fee may apply (see also section RENTAL DURATION).

Exceptions to Insurance Coverage:

For negligent or drunk driving, driving under influence of drugs or on unauthorized roads, non-asphalt roads, driving to prohibited areas/countries, obvious acts of disregards to the vehicle. In these cases, the renter will be responsible for the full amount of the repairs.

  • For accidents caused by a Driver not declared in the Rental Agreement.
  • For damages caused in the interior, in the cabin, and the roof of the car, and/or damages caused by negligence and disuse of the car.
  • Theft Protection Insurance will not cover personal items.
  • Theft Protection Insurance is not valid in case of renter’s negligence or culpability (e.g. car keys left on car’s ignition).
  • Wheels and underside are not covered in case of off road and negligent driving.
  • In case you ferry the car off the island of Crete.

TAXES

All rates include 24% Value Added Tax.

DELIVERY AND COLLECTION

For the majority of destinations listed on our online system there are no extra charges for deliveries and/or collections. For locations in which an extra delivery/collection fee applies, it is already calculated through our online reservation system. Feel free to contact us for more information. After-hours delivery and collections (22:00 – 07:00) are subject to a 20,00 € charge, also calculated through our online reservation system.

Transport by ship / Except Borders

All Insurance coverages are cancelled if the vehicle is ferried outside Crete and the renter will be held responsible for any damages caused.

ONE WAY RENTALS

All cars are available for one-way rentals, provided that such arrangement is made through our online reservation system or a phone reservation and confirmed on the rental agreement. An extra charge may apply, please contact us (see also section DELIVERY AND COLLECTION).

BABY AND CHILD SEATS

Just inform us about the age and weight of your little member(s) of the family so we can provide the suitable type of seat. One piece is offered Free of Charge. Each extra seat will cost you 2,00 € per day, payable upon arrival. Please note that the extra cost of baby seats IS NOT calculated through our online reservation system.

CAR GROUPS

In cases of overbooking, we reserve the right to provide a similar car model of the same Group and/or to upgrade you to a higher Group without extra charge.

Best Hellenic Car Rentals

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